We carried out a review of the data available to us about Xperience Recruitment Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Xperience Recruitment Limited, you can give feedback on this service.
Xperience Recruitment Limited is a domiciliary care service. It is registered to provide personal care to people living in their own homes in the community.
At the time of the inspection there were 15 people receiving personal care and support. Not everyone using the service received personal care. The CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Some people and their relatives were dissatisfied with the service in relation to people's care calls. This resulted from people experiencing late calls, a lack of consistency of staff and staff not staying for the allocated time of the care call. We raised this with the provider who reviewed their quality monitoring systems and contacted people to resolve the issue.
There were appropriate systems and processes for people to have a say in how the service should operate, and to identify their concerns. However, some people and their relatives were not confident in using the systems.
Staff had not always been recruited in a safe way as gaps in employment histories had not been checked. We raised this with the provider who immediately updated recruitment records.
Care records had not always included all necessary information about risks to people and how to mitigate those risks. However, staff were appropriately trained and knew how to respond to those risks. We found this did not have any impact on the quality of care provided to people. The provider took immediate action and updated care records.
Staff told us there was enough Personal Protective Equipment (PPE). However, some people’s relatives expressed their concerns about staff not wearing PPE correctly.
There were systems and processes in place to safeguard people from potential harm. Staff completed training about safeguarding people from harm.
People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and acted in their best interests. The policies and systems in the service promoted this practice.
People described staff as caring and kind. People were involved in their care planning and made decisions to inform staff about their wishes and choices. Staff respected people's right to privacy and independence and aimed to meet their cultural needs with in a considerate and sensitive manner.
Staff had received an appropriate level of training and felt supported by their colleagues and manager. Staff enjoyed working at the service and felt valued by the provider.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25/03/2020 and this is the first inspection.
Why we inspected
This was a first inspection of the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.