Diagnostic Healthcare Limited, Sharston

This service had not been inspected before. We rated it as good because:

• The service had enough staff with the right qualifications, skills, training, and experience to keep patients safe from avoidable harm and to provide the right care and treatment.
• The service managed patient safety incidents well
• Staff supported patients, families, and carers to understand their condition and make decisions about their care and treatment. Staff treated patients with compassion and kindness, respected their privacy and dignity
• People could access the service when they needed it and received the right care promptly. Waiting times for treatment were in line with national standards.
• Staff felt respected, supported and valued and the service had an open culture where patients, their families and staff could raise concerns without fear.
• Leaders operated effective governance processes throughout the service