We carried out a review of the data available to us about Sugarman Health and Wellbeing - Liverpool on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sugarman Health and Wellbeing - Liverpool, you can give feedback on this service.
Sugarman Health and Wellbeing - Liverpool is a domiciliary care service providing care and support to people living in their own homes. At the time of our inspection the service was providing personal care to 20 people.
People's experience of using this service and what we found
Sugarman Health and Wellbeing - Liverpool had an open and transparent culture resulting in an effectively organised, supportive and well-run service. The registered manager and nominated individual were clear about how the service should be provided and they led by example.
People's needs were comprehensively assessed before they started using the service, people and their relatives were fully involved in the assessment and care planning processes. Staff had established supportive relationships with people and knew them extremely well. Staff provided people with person centred care.
The provider was motivated in supporting their staff and provided access to resources to benefit the health and wellbeing of employees. Support workers spoke very highly about working for the service. People told us their support workers were caring and kind. Support workers had a good understanding of how to support people in a way that promoted their privacy, dignity and independence.
People's care records were thorough, accurate and reflected people's needs and how they were to be met.
Staff ensured people were safe. The provider had systems in place to protect people from the risk of abuse. Risk assessments were completed to help identify and minimise risks people faced. Steps were taken to learn lessons if things went wrong.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The provider had made a change to their registration since the last inspection. This is the first inspection under the providers new registration. The last rating for this service was good (published 26 January 2018). Since this rating was awarded the registered address of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.