We carried out a review of the data available to us about AGE UK OXFORDSHIRE - Foot Care Home Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about AGE UK OXFORDSHIRE - Foot Care Home Service, you can give feedback on this service.
AGE UK OXFORDSHIRE - Foot Care Home Service provided a foot and nail care service to 68 people aged 50 and over at the time of the inspection. They do not carry out any other personal care tasks when visiting people.
People’s experience of using this service and what we found
People spoke positively about the service. They were happy that the toe nail cutting service was in their own homes and they confirmed they had the same staff member visit them.
People felt in control of how they wanted their toe nails to be cut and could request a visit more often if the usual home visit of every eight weeks did not meet their needs. People knew how to raise a complaint and would contact the office to give feedback.
People's needs were assessed prior to the commencement of the service. The assessment included people's health and physical needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People spoke highly of the staff who visited them, confirming they were kind and caring. Relatives were happy with the service and had no complaints.
Staff received training that enabled them to perform well in their roles and told us they were supported and could share ideas with their line manager. The provider had procedures in place that guided staff how to escalate any safeguarding concerns.
Quality assurance audits took place on different aspects of the service to ensure people received a safe service.
We looked at infection prevention and control measures under the Safe key question. We look at this even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. We had no concerns with infection control measures. Staff had access to personal protective equipment and people confirmed staff wore this when visiting them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19/03/2020 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had been registered with the Care Quality Commission for over 12 months.
Follow up
We will continue to monitor information we receive about the service. If we receive any concerning information we may inspect sooner.