We carried out a review of the data available to us about Hedgerow Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hedgerow Court, you can give feedback on this service.
Hedgerow Court provides care and support to older people living in specialist ‘extra care’ housing. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 23 people were using the service.
People’s experience of using this service and what we found
People felt safe at the service as there were procedures and systems in place that promoted their safety. Staff knew what to do if they thought somebody was at risk of abuse. People’s care needs, and risks were assessed before they started using the service; and reviewed regularly. Care plans detailed how people’s needs would be met and actions to minimise identified risks. People received their medicines safely. Incidents and accidents were reported, and the registered manager reviewed them and took actions to reduce a repeat of such incidents. Staff followed infection control procedures.
Staff received adequate training and regular support and supervision to do their jobs effectively. Staff were recruited safely and there were enough staff to meet people’s needs. Staff were kind and caring; and respected people’s dignity, privacy and independence. People were involved in their care. Staff supported people to access healthcare services they needed to maintain good health.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People consented to their care before it was delivered. Staff and the provider understood their responsibilities to act within the Mental Capacity Act 2005.
People were supported to engage in activities and to socialise. People were supported to maintain their cultural and religious beliefs. Staff understood equality and diversity and promoted these. People communication needs were met. Information was provided to people in accessible formats.
There was a complaints procedure in place. People knew how to complain if they needed to. People told us the service was well run. Staff told us they had the leadership and direction they needed to do their jobs effectively.
The quality of the service was regularly assessed and monitored. The registered manager and staff demonstrated a commitment to their roles. The registered manager complied with the requirements of their registration.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 March 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hedgerow Court on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.