During an assessment under our new approach
Date of Assessment: 25 June 2025. Delta Homecare is a homecare agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection there were 5 people using the service. At this assessment the rating has changed to requires improvement. We found a breach of 3 regulations in relation to safe care and treatment, staffing and good governance. Staff did not always assess risks to people's health and safety or mitigate them where identified. People did not always have care plans to guide safe practice. Governance systems and audits were not effective in identifying or addressing areas for improvement. There were no robust and safe recruitment practices in place to make sure all staff, including volunteers, were suitably experienced, competent, and able to carry out their role. The service did not always make sure staff received effective support, supervision and development.
However, the service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received care that was fair and equal treatment . Staff felt supported to give feedback and were treated equally and free from bullying or harassment.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website.
An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.