Updated 15 April 2025
Date of Assessment: 23 April 2025 to 30 April 2025. The service is a residential home providing support to adults of all ages living with learning disabilities or autistic spectrum disorder, mental health or sensory impairment. This assessment was in response to CQC receiving information of concern.
We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.
People were not always protected from potential abuse as appropriate action had not been taken when a safeguarding incident occurred. This incident and lack of appropriate action raised concerns around the culture of the service and capability and training of both the leadership team and staff. Systems in place were not always effective to ensure lessons were learnt, concerns were identified and improvements made.
People’s care was delivered based on their assessed needs. Medicines, infection control and the environment were managed in a safe way.
There were enough suitably recruited staff, who knew people well and delivered care based on their needs and preferences.
Since our last assessment, the provider had not taken the necessary action needed to make improvements. The provider was in continued breach of the legal regulations relating to safeguarding and the governance systems.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
We have asked the provider for an action plan in response to some of the concerns found at this assessment.