We carried out a review of the data available to us about Domicare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Domicare Limited, you can give feedback on this service.
Domicare is a domiciliary care agency providing personal care to people in their own homes. At the time of the inspection two people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by kind and caring staff. People and relatives told us that they were treated with respect and dignity. Staff supported people in a compassionate manner and encouraged people’s independence. People had access to activities they enjoyed and staff supported them to maintain important relationships.
People received support when they needed it at times that suited them. Staff did not rush people and took their time to support them in an effective way during time slots people had requested. There was a medicines management system set up to support people with their medicines in a safe way.
Quality audits were evident to ensure a safe and effective care was provided and action was taken where necessary. There was also a complaints procedure with clear action for staff to take in response to any concerns or complaints raised. People and relatives told us that they felt involved in decisions about their care and listened to when telling staff how they wanted to receive care.
People told us they always received care when they required it and staff took their time and were not rushed in their day to day activities. People told us they felt listened to. The registered manager had worked well with health and social care professionals to ensure effective care.
People were kept safe from the risk of harm. People had individual risk assessments that provided guidance and advice for staff. Infection prevention control (IPC) procedures were being followed by staff in line with government guidance. Accidents and incidents analysis had been introduced to ensure the risk was minimised of future incidents.
People were supported with food and drink and had assessments in care plans. Staff received adequate training and induction processes were in place for future staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 27 April 2020 and this is the first inspection.
Why we inspected
This inspection was prompted due to it being an unrated service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.