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Inspection summaries and ratings from previous provider

Overall summary & rating


Updated 2 October 2019

About the service

The Radcliffe is a residential care home providing personal and nursing care to 27 people aged 65 and over at the time of the inspection. The service can support up to 34 people.

People’s experience of using this service and what we found

Care records included a range of risk assessments although where people needed a hoist to transfer, more detail was required. The premises and equipment were safe although a safety belt on a stair lift had not been replaced, as recommended following a safety check. Some improvements were needed to ensure the storage of medicines were safe. The recruitment of staff was safe and there were enough numbers of staff on duty to meet people’s needs.

People were assessed to ensure the home could meet their needs before moving into the home. People had access to other health care professionals if needed. Staff received induction, training and ongoing management supervision. Feedback about the meals people received were mixed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring and kind. People were treated with dignity and respect. People’s right to privacy was respected and their personal information was stored confidentially. People were supported to express their views and were involved in their care plans.

Peoples care records were detailed, person centred, neatly organised and updated at regular intervals. Care records included the support people needed to communicate. There were a variety of activities provided for people to keep them engaged. Complaints were logged and addressed.

Staff, people and visitors felt the home was well led. Regular audits were undertaken although the audits had not identified the shortfalls we raised during the inspection. The registered manager understood their regulatory responsibilities. Regular meetings were held with people who lived at the home. The registered manager regularly met and communicated with all staff who worked at the home.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 16 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 2 October 2019

The service was not always safe.

Details are in our safe findings below.



Updated 2 October 2019

The service was effective.

Details are in our effective findings below.



Updated 2 October 2019

The service was caring.

Details are in our caring findings below.



Updated 2 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 2 October 2019

The service was well-led.

Details are in our well-Led findings below.