About the service
Sutton Valence Care Home is a care home registered to support up to 73 people with nursing and care needs relating to their health conditions, frailty or people living with dementia across three separate wings. At the time of our inspection there were 63 people using the service.
People’s experience of using this service and what we found
People told us they felt safe and looked after at Sutton Valence Care Home. Feedback was positive with people telling us they “felt at home” and “treated as part of a family.” Staff supported people to remain safe and were able to recognise signs of abuse. They knew how to raise, report and record any concerns they had about people living at the service. Concerns which had been raised were shared with local authority safeguarding teams and the registered manager had investigated these appropriately.
People were supported by trained staff who had been recruited safely. Staff were supervised regularly to ensure they were providing effective care and support. People’s needs and risks associated with these, were regularly reviewed and updated. Actions had been taken where changes were identified.
People were complimentary about the food and drink provided. There was an experienced chef and kitchen team who were able to identify specialist dietary needs and cater for these.
The service was large and spacious, and people were able to move freely without restrictions.
People were asked for consent by staff before care was completed and people’s abilities to make decisions were assessed correctly in line with guidance. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives spoke highly of the staff’s supportive nature and felt staff completed care in a dignified and caring way. People were involved in care planning and in the running of the service.
People had choice and control in how they wanted their support to be delivered. Staff involved family, professionals and advocates when necessary and feedback supported this.
The registered manager completed a range of checks and audits of the service to ensure any issues were identified quickly and actions were taken to put things right. Accidents and incidents were investigated fully, and any lessons learnt from these were shared with the wider staff teams to minimise the risk of reoccurrence.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 19 February 2019.
Why we inspected
We completed a comprehensive inspection as the provider for this service has changed.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.