Belle Vue Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed before they moved into the home. This meant the registered manager could make sure staff were able to effectively meet people’s needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s nutritional needs were assessed and met. Staff encouraged people to enjoy a healthy balanced diet but also respected their choices and decisions in relation to food and drinks. People had access to specialist diets where required, such as fortified meals or texture-modified diets. Where individuals had specific dietary needs, these were clearly recorded in their care plans to ensure care and catering staff were aware of the diet and support required. A relative said, “The food is hot and varied, plenty of choice for people, there are cereals and fruit for breakfast, a choice of hot meals and puddings for lunch. The carers are forever topping up people’s drinks during the day.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved.

Staff worked closely with other agencies and professionals such as GPs, speech and language therapists, and the behaviour support team. A health professional told us, “[Registered manager] is on the case (in relation to people’s health). Communication is great and frequent. You can talk to [Registered manager] about people, and she knows them well. Staff follow through with directions given; there is a good turn around.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Health professionals told us they worked closely with the home to support people to live healthier lives. Care records documented the engagement people had with health care professionals. Staff followed their recommendations which were incorporated into care plans.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff regularly reviewed people’s care plans with them and their relatives, to ensure they reflected their needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider was working within the principles of the MCA. People’s capacity to make specific decisions was assessed and best interest decisions were made on their behalf if they lacked capacity for restrictive practices, such as bed rails and bumpers.

Staff told us they always asked people for consent prior to providing support. A staff member said, “It is important to get consent prior to providing care, this is in line with ensuring their privacy and dignity is not violated but respected.”