Belle Vue Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff involved people in the care being provided by clearly explaining what was happening and what to expect next. For example, a staff member explained to a person that they were going to place an apron on them to protect their clothing whilst they ate their lunch. This approach helped people feel informed, respected, and reassured during care interactions.

People, relatives and health professionals all told us staff treated people well, supported them in a dignified manner and respected their privacy. A relative said, “The carers are all very good; they are attentive, calm, patient, caring and gentle when handling residents.”

Staff treated colleagues from other organisations with kindness and respect. Health and social care professionals spoke positively about staff and management.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Equality, diversity and human rights policies were in place to make sure people were treated fairly, regardless of their age, sex, race, disability or religious belief. Staff interacted with people in a warm and caring manner and spoke fondly of them throughout the assessment.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were in control of their care, support and how they lived their lives. Staff encouraged people to be as independent as possible whilst remaining safe.

People were supported to spend time with their families and enjoyed activities both in the local community and their home. A relative said, “I can go in at different times of the day; morning and evening and the carers are always the same, kind and caring. They have activities regularly too; I have seen residents getting involved and they appear to enjoy the balloon games.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff knew people well and were attentive to their needs in a timely way. Daily records reflected care was delivered in accordance with people’s care plans. Staff responded promptly to people who presented discomfort or distress, ensuring their needs were quickly met. A relative told us, “I am really pleased with the care [person] gets now. The carers know him really well and know when he is going to have an episode as they know the triggers.”

Staff described how they made a difference to people. A staff member said, “Providing support to vulnerable people in a supportive environment. I always ensure I put the welfare of the residents as priority, this has made them comfortable to share their concerns early, thereby allowing for early intervention.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

New staff completed a comprehensive induction programme before working independently to ensure they were confident and competent in their roles. All staff received necessary training to deliver person-centred care safely and effectively. This included having their working practices observed. Regular supervision sessions provided opportunities for staff to discuss ideas, raise concerns, and reflect on their own practice.

The provider offered additional initiatives for staff to access support with their health and wellbeing. These were advertised around the home, to ease staff access.