We carried out a review of the data available to us about Care Quality Services West Oxfordshire on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Quality Services West Oxfordshire, you can give feedback on this service.
Allied Health-Services LTD Oxfordshire is a domiciliary care service providing the regulated activity of personal care. The service was previously known as MiHomecare - Carterton but operated under a different legal entity. The new provider registered with us in March 2020.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 31 people supported with personal care by the service.
People’s experience of using this service and what we found
Managers monitored and reviewed most areas of the service to ensure the quality and safety of the service. However not all areas had been identified for improvement as documented in the Safe section of this report in respect of medicines.
We have made a recommendation about the management of some medicines.
People were safe. Staff had been trained to safeguard people from abuse. They understood the risks to people's safety and wellbeing and what they should do to keep people safe. There were enough staff at the time of this inspection to support people using the service and meet their needs. The provider undertook recruitment and criminal records checks to make sure staff were suitable to support people.
Staff followed current practice when providing personal care and when preparing and handling food which reduced infection and hygiene risks in people's homes. Staff received relevant training to help them meet people's needs.
Staff were well supported by managers and encouraged to continually learn and improve in their role. Managers carried out checks on staff to make sure they were carrying out their duties appropriately and to a high standard. Where the provider was responsible for this, staff helped people to eat and drink enough to meet their needs and to take their prescribed medicines.
Staff understood people's healthcare needs and how they should be supported with these in a timely and appropriate way.
People were satisfied with the care and support they received from staff. They received the care and support that had been planned and agreed with them. People's choices for how this was provided were respected and staff delivered this in line with their wishes. Staff were kind and caring and respected people's rights to privacy, dignity and independence. They knew people well and understood how their identified needs should be met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service checked with people at regular intervals that the care and support provided was meeting their needs.
There were arrangements in place to make sure any accidents, incidents and complaints would be fully investigated, and people would be involved and informed of the outcome. Managers worked with other agencies and healthcare professionals involved in people's care and acted on their recommendations to deliver care and support that met people's needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This service was registered with us on 20 March 2020 and this is the first inspection. The last rating for the service under the previous provider was Good, published on 6 January 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.