• Care Home
  • Care home

Wantsum Lodge

Overall: Good read more about inspection ratings

32 St Mildreds Road, Ramsgate, Kent, CT11 0EF (01843) 582666

Provided and run by:
Wantsum Lodge Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 26 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

Two inspectors and one expert by experience carried out this inspection. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Wantsum Lodge is a residential ‘care home’. People received accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a deputy manager in post. They were currently in the process of registering to become the registered manager with the Care Quality Commission. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

Inspection site visit activity started on 6 February 2019 and ended on 7 February 2019.

What we did:

We reviewed information we had received about the service since the last inspection, in July 2016. This included details about incidents the provider must notify us about, such as abuse or serious injury. We asked the service to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection, we spoke to 11 people including four relatives, five members of staff, the deputy manager and area manager.

We reviewed a range of records. This included seven people's care records and medicine records. We also looked at four staff files recruitment, assessment and supervision and support. We reviewed records relating to the management of the service, staff training and policies and procedures.

Overall inspection

Good

Updated 26 March 2019

About the service:

• Wantsum Lodge is a residential care home which provided personal care to people aged 65 and over.

• Wantsum Lodge is situated in the town of Ramsgate.

• At the time of the inspection the service was supporting 38 people.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

•One person told us, “I feel my relative is totally safe here. Before she came here there was a problem of mobility and becoming unsteady. I don’t worry about her at all now.” Another person told us, “Staff here are fantastic,

• People had good relationships with staff, who were knowledgeable of their physical and emotional needs, as well as likes, dislikes and interests. Staff were responsive to changes in people's health needs. If needed, they sought advice from relevant professionals.

• People felt safe living at the service.

• People were encouraged to be as independent as possible.

• People felt comfortable raising any complaints with staff and the deputy manager.

• People were fully involved in their care planning and received information in a way that they understood.

• People were protected from the spread of infection and medicines were stored and managed safely.

• People were asked feedback about the service they received.

• People found the deputy manager approachable and supportive.

Rating at last inspection: This service was rated, “Good” at the last inspection. (7 July 2016)

Why we inspected: This was a planned comprehensive inspection to check the service remained Good.

Follow up: We will continue to monitor the service through the information we receive. We will carry out another scheduled inspection to make sure the service continues to maintain a Good rating.