We carried out a review of the data available to us about Enable Support Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Enable Support Limited, you can give feedback on this service.
Enable Support Limited is a domiciliary care agency providing personal care to older and younger adults. The service supported 3 people at the time of the inspection. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 2 people receiving regulated activity at the time of the inspection.
People’s experience of using this service and what we found
Staff understood how to safeguard people from the risk of harm and abuse. Incidents were investigated and acted upon in a timely manner. People were supported to take their medicines safely by trained staff. Staff were recruited safely, and people were supported by staff who knew them well. Risks were assessed in people’s homes to ensure they could be supported safely. Infection control measures were in place to protect people from the risk of infection.
People’s nutritional needs had been fully assessed, risks associated with eating and drinking were managed and advice had been sought when needed. Staff were trained and competent and care was delivered in line with best practice guidance and the law. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were provided with consistently kind and caring support. Care was delivered at people’s preferred times and people told us they received care from caring staff who respected their wishes. Records showed people were given choices and they were consulted about all aspects of their care.
People and their relatives were involved in planning their care. People had been supported to develop person-centred end of life care plans. There was a complaints policy in place and people and staff told us all concerns were dealt with immediately by the registered manager.
The registered manager had systems in place to ensure care was delivered safely and to a high standard. The registered manager completed monthly audits to ensure any issues could be identified and improvements could be made. People told us and records showed people and their relatives were fully involved in planning their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 March 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.