Updated 7 April 2026
Parkhill Support Services Main Road is a supported living service providing personal care for up to six people with learning disabilities, autism and complex health needs. At the time of our inspection 2 people were using the service.
At our last inspection of the service, published 4 July 2022 the service was rated as requires improvement. This was because we found breaches of our regulations in relation to safe care and treatment, person centred care, safeguarding, consent and good governance. At this inspection, we found improvements had been made and the provider was no longer in breach of these regulations. At this inspection, we rated the service Good.
We expect health and social care providers to support people with a learning disability and autistic people to have respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider was meeting the principles of right support, right care, right culture.
We spoke with the registered manager, the area manager and 2 care staff. We found the provider had safeguarding and whistleblowing procedures in place and staff had a clear understanding of these. All necessary pre-employment checks were completed before staff commenced employment at the service. There were enough staff to support people with their care needs. Risks to people had been assessed to ensure their needs were safely met. People received their medicines safely and as prescribed. Staff were trained in areas specific to people’s care needs and received regular supervision from the registered manager. Staff told us they received good support from the management team. The registered manager and staff worked in partnership with health and social care providers to deliver an effective service.