We carried out a review of the data available to us about Radis Communiy Care (Willowmere) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radis Communiy Care (Willowmere), you can give feedback on this service.
Radis Community Care (Willowmere) is an extra care service consisting of 71 apartments accommodating people within a large purpose-built building. At the time of the inspection 26 people received personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Medicines were not always managed safely. Records did not always accurately reflect the prescriber instructions. Actions were taken to respond to our findings to improve this.
We have made a recommendation about rostering of care visits to ensure peoples care was delivered at times which met their individual needs and preferences.
Other areas of people’s care was safe. Risk assessments and appropriate care plans had been developed to meet people’s needs. Staff were also recruited safely.
People received a caring service and felt supported and valued as individuals. People told us they were treated with respect and staff upheld their dignity during care visits.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were involved in developing their care plans which were person centred and changes were made as people’s needs changed.
The service was well-led and staff felt supported. The provider worked with other professionals and organisations to ensure positive outcomes were achieved for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 March 2020 and this is the first inspection.
Why we inspected
This was a planned inspection to provide the service with its first CQC rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.