• Dentist
  • Dentist

Hoyland Family Dental Centre - Milton Road

17 Milton Road, Hoyland, Barnsley, South Yorkshire, S74 9AU

Provided and run by:
Nationwide Healthcare

Important: This service was previously registered at a different address - see old profile

All Inspections

15/12/2023

During a routine inspection

We carried out this announced comprehensive inspection on 15 December 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines. Improvements could be made to the detail recorded in dental care records.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Hoyland Family Dental Centre - Milton Road is part of Nationwide Healthcare a group dental provider.

The practice is in Hoyland (Barnsley) and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 5 dentists, 2 qualified dental nurses, 4 trainee dental nurses, and a practice manager (who is a qualified dental nurse). The practice has 7 treatment rooms.

During the inspection we spoke with 1 dentist, 2 dental nurses, the practice manager and staff from the head office. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Friday from 9am to 6pm

Saturday from 9am to 5pm (access service only)

There were areas where the provider could make improvements. They should:

  • Take action to ensure the clinicians take into account the guidance provided by the College of General Dentistry when completing dental care records.

6 June and 29 August 2013

During a routine inspection

We inspected Hoyland Family Dental Centre on 6 June 2013. At this time we identified that their registration details were still recorded under a previous address. We advised the practice about the documentation they were required to complete. When the practice had received their new registration detailing their correct address, we returned on 29 August 2013. On this date, the provider confirmed to us that nothing had changed following our initial inspection in June.

People we spoke with told us that they felt their privacy and dignity was respected. Comments included "The staff are very friendly and polite, they always seem pleased to see you', and 'They're [staff] very polite and professional.'

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People we spoke with told us, 'They [staff] explain what they're doing and tell me what my options are and the prices.'

Our observations and our review of records demonstrated that people received care and treatment in a clean environment with measures in place to minimise the risk of infection. People told us, 'They [staff] always wash their hands', 'It's nice and clean', and 'It's hygienic, spot on.'

The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed.

We found that there were effective systems to regularly assess and monitor the quality of service that people received.