The Care Quality Commission
  • Prison healthcare

Archived: HMP YOI Chelmsford Prison

200 Springfield Road, Chelmsford, Essex, CM2 6LQ

Provided and run by:
Care UK (H4H) Limited

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See old profile

All Inspections

During a check to make sure that the improvements required had been made

All planned improvement actions that the provider had told us they would take had been completed to ensure that staff received appropriate support to enable them to fulfil their roles. The arrangements to provide staff training and supervision had been improved to meet the needs of all staff. Effectiveness of these arrangements system was monitored.

2, 3 June 2014

During a themed inspection looking at Offender Healthcare

We carried out this inspection in partnership with Her Majesty's Inspectorate of Prisons (HMIP). During the inspection we spoke with 12 people who had used the service, five clinical staff, two administrative staff and the registered manager. We also looked at a range of records and observed three clinics.

People expressed their views and were involved in making decisions about their care and treatment. We observed the way in which staff interacted with people during three separate clinics during our inspection. Our observations showed that staff were polite and respectful.

We spoke with 12 people who had used the healthcare service and asked if they were happy with the service they had received. One person said, "Healthcare is the best part of the prison." Another person told us, "Yes it's alright." We were also told, 'I've seen a few different people at healthcare, I've never had to wait very long.'

We saw that a range of physical healthcare services were being provided. For example people had access to GPs, phlebotomy (the taking of blood samples), a tissue viability clinic and various other nurse led clinics.

Where the healthcare staff received sufficient notice of a prisoner's release, appropriate arrangements were in place to plan for their medical discharge.

Staff told us that they felt supported by their manager. Not all staff had received all of the training applicable to their role, although effort had been made to improve upon this during our inspection. Staff told us that they had access to clinical supervision but did not always have supervision with their manager. There were no records available to evidence any management supervision that had taken place.

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. Surveys were available for people to complete at any time. We saw a sample of recently completed surveys and the majority of responses were very positive.