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Inspection Summary

Overall summary & rating


Updated 9 June 2021

About the service

Brierfield House is a residential care home which provides accommodation and personal care for up to 42 older people and people living with dementia. Accommodation is provided in two units, over two floors, with one unit specifically for people living with dementia. A passenger lift is available to provide access to both floors. At the time of the inspection 30 people were living at the home.

People’s experience of using this service and what we found

People felt safe living at the home and told us there were enough staff available to meet their needs. Staff supported people to manage risks to their health and wellbeing and understood how to protect people from the risk of abuse. The provider followed safe staff recruitment practices. People’s medicines were managed safely. Staff followed safe infection control procedures and wore appropriate personal protective equipment (PPE), to protect people from the risk of infection and contracting the COVID-19 virus. The safety of the home environment was checked regularly.

Staff supported people to live well. Staff received the induction and training they needed to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people with their dietary and healthcare needs and referred them for specialist support when they needed it. The environment had been adapted to enable people to remain as independent as possible. Some improvements to the unit for people living with dementia were needed and the registered manager told us these were planned.

People and relatives liked the staff at the home. They told us staff were kind and caring and treated people with respect. Staff encouraged people to be independent and make decisions about their care when they were able to. Staff respected people's right to privacy, dignity and confidentiality. They were aware of people’s diverse needs and what was important to them.

Staff provided people with care that reflected their needs, risks, abilities and preferences. Staff were familiar with people’s needs and encouraged them to make choices when they could. People's care needs were reviewed regularly, and documentation was updated when people's needs changed. Concerns and complaints were managed appropriately. People were happy with the activities provided at the home.

Management and staff understood their responsibilities and provided people with high quality care which met their needs. They worked in partnership with community agencies to ensure people received the support they needed. People’s views were sought about the service and acted upon. People, relatives and staff felt the service was managed well. Management and the provider completed regular checks to ensure people received high quality, safe care.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at

Rating at last inspection and update

The last rating for the service was requires improvement (published 8 November 2019). Since this rating was awarded, the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

At the last inspection we found breaches of regulation relating to the management of people’s medicines and the provider’s oversight of the service. At this inspection we found that under the new provider, improvements had been made and there were no longer any breaches of regulations.

Why we inspected

This was a planned inspection based on the service’s date of registration under the new provider.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to

Inspection areas



Updated 9 June 2021

The service was safe.

Details are in our safe findings below.



Updated 9 June 2021

The service was effective.

Details are in our effective findings below.



Updated 9 June 2021

The service was caring.

Details are in our caring findings below.



Updated 9 June 2021

The service was responsive.

Details are in our responsive findings below.



Updated 9 June 2021

The service was well-led.

Details are in our well-led findings below.