Background to this inspection
Updated
13 April 2022
The hospital is one of a number of centres across the country specialising in the treatment of eye conditions. In the north west of England the main office is in Preston. Patient bookings and administration took place at the Preston office and senior leaders were based there.
This hospital in Blackpool mainly provides cataract surgery to the population of Fylde and Wyre. Most patients were referred from the NHS on a patient pathway agreed with the local commissioners. Outpatient services are also provided to support cataract surgery and to monitor glaucoma. YAG laser is also provided as an outpatient service by optometrists. (YAG capsulotomy is the treatment for posterior capsule opacification – which is a common complication of cataract surgery)
This service had never been inspected before.
The regulated activities are
- Diagnostic and screening
- Surgical procedures
- Treatment of disease, disorder or injury
There is a registered manager who has been in post for four months.
The main service provided by this hospital was surgery. Where our findings on surgery – for example, management arrangements – also apply to other services, we do not repeat the information but cross-refer to the surgery service.
Updated
13 April 2022
We rated this service as good because:
- The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
- Staff provided good care and treatment and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients. Patients had access to good information.
- Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
- The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
- Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.
However:
- The service should consider training on dementia for staff.
- The service should consider subscribing to the Independent Sector Complaints Adjudication Service.