We carried out a review of the data available to us about Direct Link Care Ltd - Oxfordshire on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Direct Link Care Ltd - Oxfordshire, you can give feedback on this service.
Direct Link Care Ltd - Oxfordshire provides personal care to people living in their own homes. At the time of our inspection there were 15 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
There were enough suitably trained staff to support people. Individual risks to people were considered and reviewed and changes made when needed. Medicines were managed in a safe way. There were procedures in place to protect people from potential harm. Infection control procedures were also followed.
People had access to health professionals when needed. People made choices about what they ate, their dietary needs were considered.
People were supported in a kind and caring way by staff that knew them well. They were happy with the support they received from staff. People's privacy and dignity was considered and maintained, and people were encouraged to make choices.
People's preferences, including their likes and dislikes, were considered, and they received support based on these needs. Peoples' communication was considered. There was a complaint policy in place.
Quality checks were completed throughout the service that identified areas of improvement. These improvements were made when needed. When things had gone wrong within the service lessons had been learnt. Staff felt supported and listened to by the registered manager and were able to make suggestions. They ensured they notified us of significant events that occurred in line with our requirements. Relatives spoke positively about the company and the support their relatives received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 3 March 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.