Genesis Residential Home

Updated 25 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team consisted of one inspector.

Service and service type

Genesis residential care home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced.

We gave the service 24 hours’ notice of the inspection. This was because the service is small, and people are often out, and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with 5 people who used the service and 1 relative by telephone following the site visit. We spoke with 2 care staff. We also spoke with the registered manager. We reviewed a number of documents associated with people’s care needs, this included medicine administration records and 2 care plans. We also reviewed documents associated with the running of the service, this included quality monitoring records, policies, environmental risk assessments and cleaning schedules.

Updated 25 February 2023

About the service

Genesis residential home is a care home providing personal care and accommodation to up to 14 people. The service provides support for people with mental health needs. At the time of our inspection there were 11 people using the service.

People’s experience of using this service and what we found

People living at the service were supported safely. Their independence was encouraged and risk assessments in place to support this. Staff had a good understanding of how to protect people from the risks of abuse.

There were enough staff to provide support for people and staff had received appropriate training for their roles, including administrating medicines safely. We saw safe practices in place for the storage and management of people’s medicines. People were also protected from the risks of infection as there were good infection prevention and control (IPC) practices in place.

People told us staff were caring and respectful when providing care. People told us there was a family atmosphere at the service and they felt comfortable and had confidence in the staff who supported them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was evidence of people being supported to manage their own health and nutritional needs when they wished this. The environment people lived in was fit for purpose and gave people the freedom to socialise with each other or have privacy when they wished. Staff worked in partnership with people when planning their care.

People received person centred care from staff who had good knowledge of their needs. Their decisions and choices around their care was respected.

The service was well led. People and staff told us they found the registered manager approachable and supportive. There were opportunities for people to voice their views on the service and staff were supported with regular supervisions with the registered manager.

The registered manager had processes in place to learn from incidents or events to reduce reoccurrence. Quality monitoring processes were in place to review and maintain good standards of care for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update This service was registered with us on 17 September 2020 and this is the first inspection. The last rating for the service under the previous provider was Good, published on 23 October 2019.

Why we inspected

We inspected this service to provide a rating for the service following changes in the provider’s registration.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.