We carried out a review of the data available to us about Home Instead Beverley & Hull on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Beverley & Hull, you can give feedback on this service.
Home Instead Beverley and Hull is a domiciliary agency that supports people to live in their own homes. The service was supporting 35 people at the time of our inspection.
Not everyone who used the service received personal care. The Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received consistent and safe care from core teams of staff that met their individual needs. There were enough staff with appropriate skills to safely support each person. One person told us, “I have regular carers and I prefer it that way.”
Care and support was tailored to meet people’s needs and staff knew people well. Staff were respectful and supported people in a way that maintained their privacy and dignity.
Staff rota’s were effectively managed and provided continuity of care at a time and duration that met people's needs. The minimum time spent on a call was an hour.
People’s needs were met through assessment and person-centred care planning. The service worked with people and their relatives, health and social care professionals to achieve positive outcomes for people.
COVID-19 risks were assessed and managed.
Robust systems were in place to safely manage people’s medicines. Audits were completed regularly to monitor, identify and address any issues found.
People and their relatives praised the kind and caring staff and the quality of care provided. This meant people were supported to achieve good outcomes.
The provider had robust systems in place to ensure staff were recruited safely and were suitably trained and competent. Staff knew about safeguarding procedures. Feedback about the training and support for staff was positive.
Processes to assess and check the quality and safety of the service were completed. The registered manager and nominated individual carried out audits and completed a quality monitoring report. These identified areas of the service that could be further improved and the actions completed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 April 2020 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all domiciliary care providers inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.