The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Dedicated Homecare

Heathlands Village, Heathlands Drive, Prestwich, Manchester, Lancashire, M25 9SB (0161) 772 4800

Provided and run by:
Federation of Jewish Services

All Inspections

15 October 2013

During a routine inspection

During the inspection, we spoke with six people who use the service. They told us they were asked for their consent and the staff asked their permission before they delivered any care. They told us they were happy with the care they received. They also told us the staff looked after them well and that they were regularly kept involved in the review of their care.

We found the provider had processes in place for seeking consent from people and the provider acted in accordance with people's wishes. People who use the service received care in a way that met their needs and preferences.

The people we spoke with told us the staff were very helpful and friendly. They told us the staff were always available when they needed them. We found that people were cared for by a sufficient number of staff that were properly qualified, skilled and experienced to meet people's needs.

We found there was regular monitoring of the services and facilities provided to help protect people against the risks of inappropriate or unsafe care. We found that people's care records contained enough information to show how they were to be supported and cared for.