Background to this inspection
Updated
1 June 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service short notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 4 May 2022 and ended on 18 May 2022. We visited the location’s office on 9 May 2022.
What we did before the inspection
We reviewed information we had received about the service since it registered with CQC. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.
During the inspection
We spoke with three members of staff including the registered manager. We spoke with two people who received support from Presanne Care Consultancy Ltd and one family member about their experience of the care provided. We looked at three people’s care records and two staff files in relation to recruitment and supervision. We looked at a variety of records relating to the management of the service including policies and procedures.
After the inspection
We continued to seek clarification from the registered manager to validate evidence found. We reviewed documentation including training data and quality assurance records.
Updated
1 June 2022
About the service
Presanne Care Consultancy Ltd is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection two people were receiving personal care and a third person was in hospital.
People’s experience of using this service and what we found
People told us they felt safe and comfortable with the staff in their own homes. Risks to people had been recorded and managed. Where a risk to one person had not been identified, a risk assessment and care plan were put in place straight away to mitigate the risk. Staff had been recruited safely and there were enough staff to care for people safely and meet their needs. Staff understood and followed good infection control practice.
Staff had completed an induction and mandatory training. Competency was monitored through spot checks and regular contact via phone calls. People gave their consent before staff provided support. Staff supported people with food and drink and to access healthcare services to live healthier lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt respected and cared for by staff. Staff had a caring attitude and treated people like they would their own family member. People and their relatives felt involved in and listened to about the care provided and were able to express their views and opinions. Staff understood how to treat people with dignity and encourage them to maintain their independence.
People’s needs and choices were recorded and assessed to ensure they could be met. Staff took time to get to know people and understand the support they needed. Information about how to give feedback and make a complaint was provided to people. People told us they had no cause to complain but felt confident to do so.
The registered manager was approachable and open and sought feedback from people and staff. People and staff spoke highly of the registered manager and felt the service was well managed. The registered manager had good oversight of the service and was developing a quality assurance system. The registered manager worked with other professionals and was keen to develop themselves and improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
This service was registered with us on 28 July 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the timescales for unrated services.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.