Spark Medical North West

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.

• Staff provided good care and the service met commissioned response times. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and understood the legal framework around patients being able to make decisions about their care.

• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs.

• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback.

• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.