We carried out a review of the data available to us about Care Cover 24/7 on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Cover 24/7, you can give feedback on this service.
Care Cover 24/7 provides personal care to older people living in their own homes. There were 54 people using the service at the time of our inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We found there were enough suitably trained and recruited staff to keep people safe. People had individual care plans and risk assessment in place and staff knew them well. There were safeguarding procedures in place that were followed when needed. Medicines were administered to people safely and as prescribed. Infection control procedures were followed.
People and relatives were happy with the care they received and spoke positively about Care Cover 24/7. People were supported in a dignified way and were encouraged to remain independent. Peoples care was individual, and their preferences were considered. The complaints policy was followed when needed.
People had access to health professional when needed and their communication was also considered. People were supported with eating and drinking and to pursue their hobbies and interests.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Quality checks were completed and were used to continually improve the service, there was evidence lessons were learned when things went wrong. We were notified of significant events within the service and staff felt involved and listened to.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 March 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.