10 November 2021
During a routine inspection
Stoneleigh Residential Care Home is registered to provide accommodation and personal care for up to seven people and predominantly supports people living with a mental health condition and learning disabilities. At the time of the inspection they were seven people living at the service.
People’s experience of using this service and what we found
People told us they liked living in the service and felt safe and cared for. Staff had received training in safeguarding and understood their responsibilities. People were protected from abuse and there was an open culture, where staff supported people to have regular conversations where they could express any concerns.
People received their prescribed medicines and medicines were managed safely. The service was clean and hygienic. COVID-19 government guidance was followed by staff.
Risks to people's individual health and wellbeing were identified and care was planned to minimise the risks. There were enough staff deployed to provide the care and support people needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were underpinning principles of right support, right care, right culture. People were given choices which were appropriate to their needs and level of
understanding and ability. People were supported and encouraged to achieve positive outcomes. For example, some people had been supported to increase their skills so they could plan moving onto more independent living. Care was person-centred and promoted people's dignity, privacy and human rights and the management team led by example and promoted an open and supportive culture.
Staff supported people to manage their own health and wellbeing and to seek advice or guidance from healthcare professionals as needed.
Staff demonstrated a commitment to providing person-centred care based on people's preferences and wishes. The staff team knew people well and had built trusting and meaningful relationships with them.
People were treated with kindness and their privacy was respected by staff. People were enabled and encouraged to express their views and were involved in making decisions about their support. This included reviewing their care plans or deciding what activities to take part in.
The registered manager, deputy manager and staff had a clear vision about the service and support they offered to people. A range of audits and spot checks were completed to ensure a good quality service.
The registered manager understood their regulatory responsibilities and shared information with stakeholders in a timely way. There was a complaints procedure which provided information on the action to take if someone wished to make a complaint and what they should expect to happen next. The provider and management team welcomed suggestions on how they could develop the service and make improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 February 2020 and this is the first inspection. The last rating for the service under the previous provider was good, published on 9 March 2019.
Why we inspected
This was a planned inspection, so we were able provide a rating for the service under a new provider.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.