Chaucer House

Registration details

The location ID for Chaucer House is 1-8400894768.

CQC register Chaucer House to carry out these legally regulated activities. Contact us if you think Chaucer House is operating services not listed here.

Type of service

• Nursing homes

Service specialism

• Caring for adults over 65 yrs
• Caring for adults under 65 yrs
• Dementia
• Physical disabilities
• Sensory impairments

Local authority

Kent

Monitored services

CQC register Chaucer House to carry out the following legally regulated services here:

Accommodation for persons who require nursing or personal care

Mr Stuart Cross is responsible for these services.

Ms Maria Hannah Dia De Mesa is the registered manager for these services at this location.

Condition of this registration relating to carrying out this regulated activity

The registered provider must ensure that, from the date of this notice, with immediate effect, no service user who presents with behaviours that pose a risk of harm to themselves, or others is accommodated at Chaucer House unless:
a. A current, person-centred behaviour management plan is in place, which clearly identifies known triggers, early warning signs and escalation risks. The plan should also include specific proactive strategies to prevent distress and sets out clear de-escalation techniques staff must use.
b. The plan should include guidance on safe interventions and when to seek external professional support.
c. All staff supporting the service user(s) have received specific training on that individual’s behaviour plan and risks and signed to confirm they understand and can implement the plan.

The registered provider must not accommodate any service user who presents a risk of exhibiting sexually inappropriate or sexualised behaviour towards others unless a specific sexual behaviour risk assessment has been completed and is in place, identifying:
a. Risks to named individuals and the wider service;
b. Times, locations and situations of heightened risk;
c. Controls to prevent access to others’ bedrooms and personal care situations.
d. A robust sexual safety management plan is implemented, which includes: Clear boundaries and supervision requirements, environmental controls (including room access restrictions), explicit staff actions to prevent recurrence of incidents.

The registered provider must ensure that any service user assessed as presenting physical aggression, intrusive behaviour, persistent distress, or sexualised behaviour, is supported by adequate staffing arrangements at all times, including 1:1 supervision where identified as necessary by risk assessment.
This must include clear written guidance on how 1:1 supervision mitigates risk, and assurance that supervision is active and continuous, with records of supervision notes, and is not observational only.

The registered provider must ensure that all incidents, including, physical aggression, intrusive behaviour, sexualised behaviour, injuries, unwitnessed events and safeguarding concerns are:
a. Are recognised as incidents at the time they occur;
b. Recorded contemporaneously in the incident reporting system;
c. Escalated promptly to senior staff and safeguarding authorities where required.
d, Incidents recorded in ABC charts, daily notes or handovers must also be logged as formal incidents where there is any risk of harm.

On 15 May 2026, and on the second Monday of each month thereafter, the registered person must provide the Care Quality Commission with written evidence of compliance with Conditions 1 – 4.

Terms of this registration relating to carrying out this regulated activity

The registered provider must only accommodate a maximum of 60 service users at Chaucer House.

Treatment of disease, disorder or injury

Mr Stuart Cross is responsible for these services.

Ms Maria Hannah Dia De Mesa is the registered manager for these services at this location.

Condition of this registration relating to carrying out this regulated activity

The registered provider must ensure that, from the date of this notice, with immediate effect, no service user who presents with behaviours that pose a risk of harm to themselves, or others is accommodated at Chaucer House unless:
a. A current, person-centred behaviour management plan is in place, which clearly identifies known triggers, early warning signs and escalation risks. The plan should also include specific proactive strategies to prevent distress and sets out clear de-escalation techniques staff must use.
b. The plan should include guidance on safe interventions and when to seek external professional support.
c. All staff supporting the service user(s) have received specific training on that individual’s behaviour plan and risks and signed to confirm they understand and can implement the plan.

The registered provider must not accommodate any service user who presents a risk of exhibiting sexually inappropriate or sexualised behaviour towards others unless a specific sexual behaviour risk assessment has been completed and is in place, identifying:
a. Risks to named individuals and the wider service;
b. Times, locations and situations of heightened risk;
c. Controls to prevent access to others’ bedrooms and personal care situations.
d. A robust sexual safety management plan is implemented, which includes: Clear boundaries and supervision requirements, environmental controls (including room access restrictions), explicit staff actions to prevent recurrence of incidents.

The registered provider must ensure that any service user assessed as presenting physical aggression, intrusive behaviour, persistent distress, or sexualised behaviour, is supported by adequate staffing arrangements at all times, including 1:1 supervision where identified as necessary by risk assessment.
This must include clear written guidance on how 1:1 supervision mitigates risk, and assurance that supervision is active and continuous, with records of supervision notes, and is not observational only.

The registered provider must ensure that all incidents, including, physical aggression, intrusive behaviour, sexualised behaviour, injuries, unwitnessed events and safeguarding concerns are:
a. Are recognised as incidents at the time they occur;
b. Recorded contemporaneously in the incident reporting system;
c. Escalated promptly to senior staff and safeguarding authorities where required.
d. Incidents recorded in ABC charts, daily notes or handovers must also be logged as formal incidents where there is any risk of harm.

On 15 May 2026, and on the second Monday of each month thereafter, the registered person must provide the Care Quality Commission with written evidence of compliance with Conditions 1-4