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Inspection Summary


Overall summary & rating

Good

Updated 3 May 2019

About the service:

YourLife (Kenilworth) is registered as a domiciliary care agency which provides personal care to people in their own homes. YourLife (Kenilworth) provides care and support to people who live at Wilton Court assisted living apartments. At the time of our inspection eight people who lived at Wilton Court were being supported with personal care.

People's experience of using this service:

•People were closely involved in the development of their individual support plans and met with senior staff on a regular basis to discuss and agree any changes.

•People received support from a consistent staff team who knew them well and arrived at the times agreed within their package of care. Staff used their knowledge of people to provide them with flexible, responsive support.

•Staff understood their responsibilities to safeguard people from avoidable harm. The registered manager assessed any potential risks to people and staff and put preventive measures in place to address them.

•Staff received regular training and followed good practice in respect of managing people’s medicines and infection control.

•Staff were aware of people’s rights under the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•People described a kind and caring staff team who were respectful of their privacy and dignity and promoted their independence. Staff spoke about people with sensitivity and had a non-discriminatory approach to people’s diversity and lifestyle choices.

•Staff were aware of people’s health and wellbeing and, where necessary, supported them to eat and drink well.

•There were processes in place to share information so staff had the most up to date details to respond to any changes in people’s needs.

•The registered manager arranged regular social events to enhance people’s lives and prevent them from becoming socially isolated or lonely.

•The registered manager promoted a culture that was person-centred and inclusive. The people and staff we spoke with us told us how highly they thought of the registered manager who they described as approachable, visible, respectful and caring.

•Staff were motivated to provide the best care because they were part of a supportive team and felt valued within their role.

•The provider had systems in place to gather people’s feedback about the service and monitor the quality of the care provided.

Rating at last inspection:

Good (report published December 2016)

Why we inspected:

This was a planned inspection to confirm that the service remained good.

Follow up:

We plan to continue to inspect the service in line with our inspection programme for services rated good. Until then we will continue to monitor the service to ensure that people receive safe, compassionate, high quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 3 May 2019

The service remained safe.

Details are in our Safe findings below.

Effective

Good

Updated 3 May 2019

The service remained effective.

Details are in our Effective findings below.

Caring

Good

Updated 3 May 2019

The service remained caring.

Details are in our Caring findings below.

Responsive

Good

Updated 3 May 2019

The service remained responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 3 May 2019

The service remained well-led.

Details are in our Well-led findings below.