Updated 4 February 2026
This inspection was carried out between 18 February and 20 February 2026. YourLife (Kenilworth) is a domiciliary care agency providing home care services to people who live in one of the leasehold apartments located at Wilton Court in Kenilworth. People can purchase a personal care service from the provider or arrange personal care from an external provider if preferred. At the time of inspection, YourLife (Kenilworth) were providing personal care to 7 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene, eating and drinking. Where they do, we also consider any wider social care provided. We rated this service under our previous methodology in May 2019 where it was inspected and rated as good overall. This inspection was undertaken as an aged rating, and we reviewed all 5 key questions.
As part of our inspection, we spoke with people who used the service, staff and the registered manager. We reviewed care plans, medication records, recruitment files and quality assurance records.
The registered manager was clear what the aims of the service were and the standards expected. The registered manager was supported by duty managers who completed regular audits to assess the quality of the service. Duty managers also carried out spot checks, competency reviews and individual supervisions with staff to ensure expected standards were maintained. Staff described an inclusive culture and told us they were well supported and treated fairly. Staff understood their role in speaking up to ensure people were safe and were confident to report any errors or poor practice so learning could be taken. The provider encouraged the professional development of staff by supporting them to gain recognised qualifications in health and social care.
People’s needs were assessed with them, and care plans reflected their personal, preferences and routines. Staff described good communication to ensure people’s needs were met safely and effectively. Reviews of care plans were outcome based to ensure they continued to reflect people’s needs and expectations, and any inequalities could be addressed. Staff understood which services to call if people needed medical support or guidance.
The provider carried out their own audits to ensure their policies and processes were being followed.