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Inspection Summary


Overall summary & rating

Good

Updated 30 April 2019

About the service:

Adlington House provides care and support to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought and is the occupant's own home. People's care and housing are provided under separate contractual agreements. The purpose built three storey building, set in its own grounds, offers 52 self-contained retirement apartments. The building consists of two communal lounges, a communal garden, an activities room and a restaurant. The building also has staff facilities, including an on-site office and a staff room.

Not everyone living at Adlington House received a regulated activity. The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection 11 people living at Adlington House were receiving a regulated activity.

People’s experience of using this service:

We saw the service had received many compliments from people who used the service and their relatives. One compliment said, “We sincerely believe that the kindness and consideration shown to [person name] played a huge part in enabling her to hold onto her independence and self-respect, and to live out the last of her life in the safety and warmth of her own home.”

People were supported to understand how to keep safe and to raise concerns if abuse occurred. People continued to tell us they felt safe with their care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s outcomes were consistently good, and people’s feedback confirmed this. One person told us, “I enjoy life here, this place has changed my life.”

The service worked with people’s social workers to ensure their needs were met, and professionals spoke positively about the service. People's needs were comprehensively assessed and regularly reviewed. People and families were involved in reviews.

We observed positive interactions between staff and people. Staff had good relationships with people and knew them well. Staff were seen to be caring towards people, and respected people's wishes.

People were supported to express their views. People we spoke with told us they had choices and were involved in making day to day decisions.

All the people we spoke with could tell us how to make a complaint but did not feel they needed to. One person remarked, “The staff are gentle, kind and pleasant and respect me as a person. They are all like that, I couldn't single anyone out good or bad. I have no complaints”.

The provider and registered manager followed governance systems which provided effective oversight and monitoring of the service.

The service continued to meet the characteristics of Good in all areas; more information is in the full report.

Rating at last inspection:

Good (report published 23 May 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remained rated Good in all areas and Good overall.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 30 April 2019

The service remained safe.

Details are in our Safe findings below.

Effective

Good

Updated 30 April 2019

The service remained effective.

Details are in our Effective findings below.

Caring

Good

Updated 30 April 2019

The service remained caring.

Details are in our Caring findings below.

Responsive

Good

Updated 30 April 2019

The service remained responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 30 April 2019

The service remained well-led.

Details are in our Well-Led findings below.