• Doctor
  • Independent doctor

Echelon Health Ltd

Overall: Good read more about inspection ratings

68 Harley Street, London, W1G 7HE (020) 7580 7688

Provided and run by:
Echelon Health Ltd

Latest inspection summary

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Background to this inspection

Updated 13 March 2023

Echelon Health Ltd is an independent provider of medical services. The service provides preventative holistic health assessments for patients. An initial consultation considers what package a patient requires and this is reviewed by a doctor. Patients are then sent for the assessments required. The assessments are all carried out by third-parties such as Alliance Medical located close to the headquarters of this provider. No assessments are carried out at this specific provider itself. The Alliance Medical assessments check patients for a vast array of cancers and diseases. At the end of the assessments an outcome consultation is held with the medical director to discuss the findings.

Echelon Health Ltd is based at 68 Harley Street, London, W1G 7HE. The service is for private fee-paying adult patients only, the service does not see NHS patients or children. The provider is registered with the CQC to deliver the regulated activity of treatment of disease, disorder or injury. The provider primarily provides services to patients throughout London.

The clinic has consultation rooms that are used to discuss results and assessment plans. There are 5 doctors, a Chief Executive Officer, a Chief Operating Officer, a Client Liaison Officer and an Administrator.

The service operates on Monday to Friday:

Monday: 8am – 5pm

Tuesday: 8am – 5pm

Wednesday: 8am – 5pm

Thursday: 8am – 5pm

Friday: 8am – 5pm

The service does not formally provide a service outside of these hours. The service employs an administrator who oversees appointments and administration for all patients.

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection


Updated 13 March 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Echelon Health Ltd on 27 February 2023. This was the first CQC inspection of this location under the current CQC inspection methodology.

The registered manager is also the Operations Manager at the company. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 for the treatment of disease, disorder or injury.

Our key findings were:

  • The provider ensured that all premises were safe and clean for patient care.
  • The service provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the service was led and managed promoted the delivery of high-quality, person-centre care.

Although we did not find any breaches of regulations, the provider should:

  • Take steps to obtain training and recruitment records for all staff.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services