We carried out a review of the data available to us about The Firs Home Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Firs Home Care Ltd, you can give feedback on this service.
The Firs Home Care Ltd is a domiciliary care service providing personal care and support to people in their own homes. At the time of the inspection, 54 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a kind and caring service. Staff were compassionate and committed to delivering high standards of care. The registered manager had strong values and led by example.
People and their relatives were complimentary about the service they received and about the quality of the care staff. People told us they were very happy, they felt listened to and were treated respectfully.
Staff were well trained and had access to a wide range of information and opportunity to develop their skills. Staff were knowledgeable about people’s preferences and routines and ensured they delivered a person-centred service. Staff felt supported by the management team and said they could approach them with any issue.
People’s care plans were reviewed regularly and people were involved in the review, making goals and achieving desired outcomes. Staff promoted people’s independence, enabling them to make choices and decisions and supporting them to re-gain life skills and independent abilities.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 February 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection schedule.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.