We carried out a review of the data available to us about Complete Community Home Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Complete Community Home Care Ltd, you can give feedback on this service.
Complete Community Home Care Ltd is a domiciliary care service providing personal care to people living in their own homes within Northumberland. At the time of this inspection, 51 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they were cared for by staff who were very kind and caring and had their best interests at heart.
Risks to people and staff had been identified assessed and reviewed to help keep everyone safe. Personalised care plans provided staff with the information they needed to support people’s identified care needs safely. Some records would benefit from further information. We have made a recommendation about this.
Staffing levels had been affected at times due to the COVID-19 pandemic. There was a recruitment process in place and the registered manager was working hard to maintain good staffing levels. When gaps had occurred, due to sickness or holiday, the registered manager had often covered these to ensure all care calls were made.
People were supported by trained and competent staff. Staff told us they felt fully supported by both the registered manager and the office staff.
Medicines were generally managed safely. Following our feedback some improvements to records were made during the inspection to better support staff after feedback given. We have made a recommendation regarding medicines.
People's concerns and complaints were dealt with promptly and consideration was given to how improvements could be made. Feedback was regularly requested from people to ensure the staff who supported them were well-matched with them.
Staff followed good infection control procedures and had supplies of masks, gloves and aprons to help keep people and themselves safe.
People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had quality assurance systems in place to measure and monitor the standard of the service and drive improvement. This was going to be updated after our feedback to further improve the process from suggestions made.
The registered manager was extremely caring and committed to providing a continuously improving and evolving service to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with CQC on 11 February 2020 and this was the service's first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.