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Inspection Summary

Overall summary & rating


Updated 1 January 2020

About the service

6 Peel way is a residential service providing care and accommodation to people with learning disabilities and or autism. The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them. 6 Peel way accommodates up to six people in one adapted building. At the time of our inspection six people were living there.

People’s experience of using this service and what we found

There were safeguarding procedures to keep people safe from abuse. Risk assessments were used to monitor risks to people and keep them safe from harm. There were enough staff at the service to meet people’s needs. Suitable staff were recruited to work with people. Medicines were managed safely. Staff understood how to prevent infection. The service and provider learned lessons when things went wrong.

People’s needs were assessed before moving into the service, so the service knew whether they could meet people’s needs. Staff received inductions upon starting employment, were trained how to do their jobs and were supervised in their roles. People were supported to eat and drink healthily. People were supported to access health and social care professionals as and when necessary. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Relatives told us, and our observations confirmed, staff were caring. People and their relatives were involved with their care and could express their views. People’s privacy and dignity was respected, and their independence promoted.

People’s care plans recorded their needs and preferences, so staff knew how to best work with them. Staff understood people’s communication needs and sought to ensure their voice was heard. People were supported to do activities they liked to do, ensuring people were not socially isolated. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Relatives told us they knew how to make complaints. People’s end of life wishes were recorded if people wanted them to be.

The service promoted person centred care. People and relatives were happy with the management of the service. The provider used quality assurance measures to ensure high quality care was provided. Staff understood their roles and responsibilities. People, relatives and staff were involved with the service through meetings and feedback provision. The service had links with other agencies to the benefit of people using the service.

For more details, please see full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 23 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 1 January 2020

the service was safe.

Details are in our safe findings below.



Updated 1 January 2020

The service was effective

Details are in our effective findings below.



Updated 1 January 2020

The service was caring

Details are in our caring findings below.



Updated 1 January 2020

The service was responsive

Details are in our responsive findings below.



Updated 1 January 2020

The service was well-led

Details are in our well-led findings below.