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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 11 January 2019

About the service:

Shivas Home Care is a domiciliary care agency. It provides personal care to people living in their own homes. The agency supports eighteen people. Not everyone using Shivas Home care received personal care. At the time of our inspection, nine people were receiving personal care.

People’s experience of using this service:

People using this service were well supported by caring staff. People consistently told us how they were treated with respect and kindness. We received positive feedback on how staff were supportive and went the extra mile for people. One person told us, “Staff are absolutely and utterly outstanding, they go the extra mile.” Another person told us, “Staff are there to help you, I couldn’t exist without them.”

People were placed at the centre of their support and were consulted about their care and support. Respect for privacy and dignity was at the heart of the service’s culture and values. People and staff felt respected and listened to.”

People received personalised care and support specific to their needs and preferences. Every person was respected as an individual, with their own social and cultural diversity, values and beliefs. People had their human rights upheld. People whose first language was not English had staff that could communicate and translate to them in their native language.

Staff were proud of the service. One staff member said, “The registered manager is the best boss I have ever worked for, they are always there for staff or service users." Another staff member said, “The management don’t cut corners, only the best for Shivas care.” There were high levels of satisfaction across all staff.

This service met characteristics of Good in all areas; More information in 'Detailed Findings' below.

Rating at last inspection:

Shivas Home care was rated as Good. The report was published on 8th July 2016.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remains Good.

Follow up:

Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.

Inspection areas

Safe

Good

Updated 11 January 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 11 January 2019

The service was effective

Details are in our effective findings below..

Caring

Good

Updated 11 January 2019

The service was caring

Details are in our caring findings below.

Responsive

Good

Updated 11 January 2019

The service was responsive

Details are in our responsive findings below.

Well-led

Good

Updated 11 January 2019

The service was well-led.

Details are in our well-led findings below.