- Independent hospital
Pall Mall Medical Diagnostic Treatment Centre
Assessment report published 3 September 2025
Contents
Ratings - Surgery
Our view of the service
We carried out an unannounced inspection on 2 and 3 December 2024.
During the inspection, we spoke to a range of staff from all areas including nurses, doctors, support staff, and senior leaders.
We spoke with staff on site, reviewed patient and staff feedback. We reviewed a sample of patient care records and a sample of staff recruitment files as well as other data provided by the service following the onsite visit.
The service had last been inspected following the CQC’s previous next phase independent healthcare inspection methodology, in 2021, but had not received a rating. For this inspection we rated the service based on the priorities in the new methodology as requires improvement overall.
People's experience of this service
Patients said staff treated them well and with kindness. Patients said that staff were professional, caring and reassuring. Patient survey results from November 2024 were positive with 88% saying they could talk to the hospital staff about any concerns or worries they had during their stay.