Last updated 5 July 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 24 and 26 May 2017. The inspection was unannounced. The inspection team consisted of one inspector and one expert by experience who spoke with people to get their views about the service they received. The expert-by-experience had personal experience of caring for people with learning disabilities.

We looked at the information we held about the service, which included ‘notifications’. Notifications are changes, events or incidents that the provider must tell us about.

We contacted commissioners for social care, responsible for funding some of the people who used the service and asked them for their views about the agency. No concerns were expressed about the current provision of personal care to people using the service.

Before the site visit, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and what improvements they plan to make. The PIR was returned to us and set out how it aimed to provide quality care to the people it supported.

During the inspection we spoke with six people who used the service, three relatives, the registered manager, a social care professional, a team leader and four staff.

We also looked in detail at the care and support provided to three people who used the service, including their care records, audits on the running of the service, staff training, staff recruitment records and medicine administration records.