Last updated 6 March 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We inspected Milligan Road on the 7 February 2019 unannounced. We returned announced on 8 February 2019.

The inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We looked at the information held about the provider and the service including statutory notifications and enquiries relating to the service. Statutory notifications include information about important events which the provider is required to send us. We used this information to help us plan this inspection.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We contacted Leicester City Council, who commission services from the provider.

We spent time with and spoke with six people who used the service.

We spoke with the registered manager, deputy manager, head of adult operations (registered person), two team leaders, a support worker and a student nurse who was on placement.

We reviewed the care records of three people who used the service. We looked at three staff records, to evidence their recruitment. We looked at staff training records. We examined documents which recorded how the provider monitored the quality of the service being provided.