2 February 2023
During a routine inspection
About the service
Derby Homecare by Kareplus is a domiciliary care agency. The service provides personal care to people living in their own homes in Derby City and surrounding areas. At the time of our inspection there were 13 people using the service.
Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided. At the time of the inspection, 8 people were receiving personal care support.
People’s experience of using this service and what we found
Derby Homecare by Kareplus provides a caring and responsive service. People’s relatives were complimentary and said they would recommend the service to others. There were several examples of where staff and the registered manager had gone the extra mile to ensure people received a tailor-made service. People’s relatives told us care staff were caring and respectful. People were enabled to lead their best lives, as independently as possible.
The registered manager and staff worked in partnership with people, their relatives and other professionals to achieve person-centred care and good outcomes for people. Staff felt supported and valued in their role by the management team and there were enough staff appropriately recruited and employed to meet people's needs.
People received support from trained staff who knew how to protect them from abuse. Staff knew the procedure to follow to report concerns. People told us they felt safe with the staff as they were friendly and caring towards them.
Systems and processes were in place to maintain people’s safety and the support they required was assessed and monitored on an ongoing basis. People were supported by trained staff to take their medicines and when needed access health care professionals to support their well-being.
People were protected from catching infections, as staff worked within the provider's policy and procedure for infection prevention and control and followed current government guidance related to COVID-19.
People were supported to provide feedback on the quality of the care they received. The provider monitored the service on an ongoing basis to drive improvement.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
This service was registered with us on 19 February 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.