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Home Instead Senior Care

Overall: Good read more about inspection ratings

11 Rural Enterprise Centre, Vincent Carey Road, Rotherwas Industrial Estate, Hereford, HR2 6FE (01432) 804000

Provided and run by:
Three Shires Care Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Home Instead Senior Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Home Instead Senior Care, you can give feedback on this service.

7 April 2022

During a routine inspection

About the service

Home Instead Senior Care is a domiciliary care service. People are supported in their own homes so that they can live as independently as possible. At the time of our inspection there were 30 people receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The provider refers to its care staff as caregivers.

People’s experience of using this service and what we found

The provider demonstrated safe recruitment practices. They carried out checks on the suitability of staff before they started work. People had the support they needed to manage and take their medicines safely.

The provider had measures in place to protect people from infections. The management team reviewed any accidents or incidents involving people who used the service, in order to learn from these.

Before people started to use the service, their individual needs and preferences were discussed and recorded for caregivers to follow. Caregivers had received training to reflect people’s needs and their responsibilities. People had support to prepare their meals and drinks where they needed this.

Caregivers and management worked effectively with community health and social care professionals to ensure people’s needs were met.

People were supported to have maximum choice and control of their lives and Caregivers supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were very complimentary about the care and support they received from their caregivers. People described them as very kind and compassionate. The registered manager took time to match staff with the people's they supported needs and preferences in order to build a good relationship.

The management team promoted a person-centred culture within the service. People’s care and support was exceptionally kind and caring. People and their relatives were encouraged to provide feedback about the service they received, so any improvements could be identified.

The provider had quality assurance systems and processes in place to enable them to monitor and improve people's care. Caregivers and management sought to maintain positive working relationships with the community professionals involved in people’s care.

The service was led by two directors who were also the owners of the company [one was the registered manager and the other the nominated individual]. Caregivers demonstrated a strong level of engagement, a real sense of pride of working for Home Instead and there was a high level of caregivers job satisfaction. The provider was passionate about care and put people at the centre of the service delivery. They welcomed any form of external and internal auditing and feedback received was treated as an opportunity to reflect and further improve the quality of the service for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 25 February 2020 and this is the first inspection.


Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.