The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Bluebird Care (Kensington and Chelsea)

Main Office, 1st Floor, 26 Old Brompton Road, London, SW7 3DL (020) 7603 9575

Provided and run by:
MyCapers Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

30 August 2013

During a routine inspection

We spoke with the representatives and private carers of people using the service. They told us that staff were "professional", "caring" and "very good". They told us that the service was "definitely personalised" and that they were involved in decisions about their care and treatment. In the recent feedback survey, conducted in July 2013, the majority of people said they were treated with respect and dignity and that the support they received was "proper and professional".

The representatives of people using the service that we spoke to described the service as "fine" and "good". In the recent feedback the majority of people rated the overall service positively and said that they received all the care and support that was set out in their care plan.

There were arrangements in place to deal with foreseeable emergencies. There was a procedure in place for what to do in situations where public transport was not available, including at short notice.

Medicines were handled appropriately.

There were enough qualified, skilled and experienced staff to meet people's needs.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.