Newfield Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff were kind, caring and respectful. People and relatives gave positive feedback regarding staff. Comments included, “I see acts of kindness and skill here every day,” “They’re [staff] good at listening” and “Staff are wonderful, they’re really nice.”

Visitors and professionals were welcomed into the home and treated in a respectful manner.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew people well and their individuality was valued. People's own environments were decorated to match their preferences and were person centred. People were encouraged to participate in activities that were meaningful to them such as going into town, art, and cooking.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to make their own choices about their care and daily living. People were able to access outdoor spaces and join activities when they wished to do so. We observed people enjoy activities from external people such as singers and dancers. We also observed people watching movies and reading throughout the day.

Staff supported people to be independent by encouraging them to do what they could for themselves and offering support if needed for example when assisting people to mobilise.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff responded to people promptly and understood their needs. Feedback from people included, “They’re [staff] good at listening.”

We observed during our inspection staff responding to people’s immediate needs. They acted immediately and collaboratively with healthcare professionals to seek advice and guidance on people’s wellbeing. This ensured that people received timely support which was responsive to their needs.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us they felt valued by leaders and were listened to and supported in their roles. One staff member told us, “They’re [leaders] really good and can go to them with anything.” Staff received regular supervisions and were involved in regular meetings where they can share ideas and join discussions.

Staff spoke positively about their team and recognise how they work together to provide consistent safe care. They worked together and communicated effectively across different shifts. One staff member told us they “feel there is a culture of collaboration…we [staff, families and professionals] are all there for the same reasons.”