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Inspection Summary


Overall summary & rating

Good

Updated 14 January 2021

Coppice Lodge is a residential care home providing personal care for up to 64 people aged 65 and over in a single purpose-built building. At the time of our inspection 57 people were using the service.

We found the following examples of good practice.

The registered manager had registered for 'whole home testing' for staff and residents. Advice was sought from healthcare professionals when required for people who had tested positive. Family and friends of people who use the service were updated regularly and the service offered video and telephone calls to all people and their loved ones.

The service had implemented a robust system for all visitors including visiting professionals. Hand sanitising, a temperature check and personal protective equipment [PPE] was mandatory prior to entering the home. At the time of our inspection the home was closed for all but none essential visitors and visits for people who were receiving end of life care. The service had created a safe visiting space which included a designated entrance and booking system, this would be used when the home could safely allow visitors.

PPE was readily available, staff wore PPE in line with current best practice and it was disposed of appropriately. Enhanced training in infection prevention and control was provided and all staff completed this.

Thorough risk assessments were carried out to assess the impact of COVID-19 on people and staff. Actions were taken to mitigate risks to people when needed. The provider was very supportive of the registered manager and the well-being of the staff team. For example, transport was provided to those who would normally use public transport to minimise the risk of transmission of COVID-19.

The provider had systems in place to provide assurances surrounding the cleanliness of the home, action was taken when needed. Areas of the home that were touched more frequently such as light switches were cleaned multiple times throughout the day.

Inspection areas

Safe

Good

Updated 14 January 2021

Further information is in the detailed findings below.

Effective

Good

Updated 14 January 2021

Caring

Good

Updated 14 January 2021

Responsive

Good

Updated 14 January 2021

Well-led

Good

Updated 14 January 2021