• Care Home
  • Care home

Coppice Lodge

Overall: Good read more about inspection ratings

117 Coppice Road, Arnold, Nottingham, Nottinghamshire, NG5 7GS (0115) 964 9511

Provided and run by:
Ideal Carehomes (Number One) Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 20 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Coppice Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Coppice Lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 29 June 2022 and ended on 6 July 2022. We visited the service on 29 June 2022 and 4 July 2022.

What we did before the inspection

We reviewed information We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We requested feedback from the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

During the inspection

We spoke with nine people who lived at the home and two relatives about their experience of the home. We spoke with seven staff members including care staff, kitchen and domestic staff, the regional director and the registered manager. We observed interactions between staff and people living at the home. We reviewed audits, quality monitoring and recruitment records. We reviewed seven care plans and looked at medicine records.

We sought feedback from healthcare professionals who worked with the service and received feedback from a further six members of staff.

Overall inspection

Good

Updated 20 July 2022

About the service

Coppice Lodge is a residential care home providing personal care for up to 64 people aged 65 and over in a single purpose-built building across four separate units. At the time of our inspection 56 people were using the service.

People’s experience of using this service and what we found

People were supported by caring staff who were trained to meet their needs and keep them safe. Systems were in place to manage any potential risks. The home was kept very clean and measures were in place to keep people safe from the risk of infection. Medicines were managed well, and people were supported to have them in their preferred way. There were some concerns around staffing, and people told us they sometimes had to wait for support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home had a dedicated registered manager in post and a supportive and collaborative staff team. There was a robust auditing and quality assurance system in place to pick up on any areas for improvement. The home had close links with the local community and worked in partnership with other agencies to support people’s wellbeing.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 24 April 2018).

Why we inspected

We had concerns in relation to the number of falls and serious injuries. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Coppice Lodge on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.