• Care Home
  • Care home

Waverley Grange Care Home

Overall: Outstanding

43 Waverley Lane, Farnham, Surrey, GU9 8BH (01252) 759164

Provided and run by:
Bupa Care Homes (CFHCare) Limited

Latest inspection summary

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Background to this inspection

Updated 30 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 16 March 2021 and was announced.

Overall inspection


Updated 30 March 2021

About the service:

Waverley Grange Care Home provides residential, nursing and respite care for older people who are physically frail. It is registered to accommodate up to 52 people. The home provides 20 beds for people who require residential care and 32 beds for people who require nursing care. The accommodation is arranged in four units across the two floors of the home. There is a residential unit and a nursing unit on the ground floor and a residential unit and a nursing unit on the first floor. At the time of the inspection there were 52 people at the service.

People’s experience of using this service:

Staff went out of their way to treat people with exceptional compassion and staff had developed meaningful caring relationships with people. Staff did all they could to ensure that the time people spent with the loved ones was special. Staff were committed to ensuring people lived fulfilling lives and were protected from social isolation.

People were treated in a dignified way and staff took time to get to know what was important to them. The focus of people's care was person-centred and focused on promoting people's independence as well as their physical and mental well-being. Staff were creative in thinking of ways that activities were planned for people regardless of their abilities and took time to arrange special outings for people. The care and supported provided to people and their relatives when people were coming to the end of their life was incredibly caring and supportive. Staff were highly motivated with a 'can do' approach that meant they were able to achieve good outcomes for people.

The registered manager and leadership team led by example. They inspired staff to go the extra mile in providing care and support to people. People felt they were important to the leadership team and felt listened to. Staff were valued and this impacted, in a positive way, how they undertook their role. The registered manager and staff developed good working relationships with the outside community who were heavily involved in the service. There was strong leadership that put people first and set high expectations for staff. There was an open culture and a clear vision and values, which were put into practice. Staff were proud to work for the service and felt valued for their work. A positive culture was demonstrated by the attitudes of staff and management when we talked with them about how they supported people.

Risk to people’s care was being managed well. There were appropriate numbers of staff that ensured that people received care when they needed. People received care from staff that were well trained and supported in their role. Staff ensured that people were supported with their ongoing health. Care plans were detailed and people were involved in how they wanted this to be delivered. The environment was modern and well-built taking into account the needs of people.

Rating at last inspection:

¿ At the last inspection the service was rated Good (the report was published on the 25 August 2016)

Why we inspected:

¿ This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

¿ We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.