3 July 2014
During a routine inspection
Is the service safe?
Is the service effective?
Is the service caring?
Is the service responsive?
Is the service well led?
Below is a summary of what we found. If you wish to see the evidence supporting our summary please read the full report.
Is the service safe?
People who used the service told us they felt safe and that if they had any concerns they would raise these with staff or with the manager.
The manager was aware of their responsibilities to refer for specialist advice if they had any concerns about people's capacity to make their own decisions.
People's health, safety and welfare were protected in how the service was provided. People got the support they needed when they needed it and risks to people's safety were appropriately managed.
Is the service effective?
People received the care and support they required to meet their needs and maintain their health and welfare.
People told us they felt listened to and included in day to day decision making and we saw that people were involved in regular reviews of their support.
Staff spoke about 'encouraging' and 'supporting' people and we found people were encouraged to use their independent living skills and to use the local community.
Is the service caring?
People who used the service told us staff were 'nice' and we saw staff interact with people with warmth and familiarity.
Staff told us they were clear about their roles and responsibilities to promote people's independence and respect their privacy and dignity.
Practices were in place to ensure people were involved in decisions about their care and support.
Checks were carried out to make sure people received the care and support they needed.
Is the service responsive?
The service worked well with other professionals to make sure people received their care in a joined up way. People had support plans with regards to the support they needed to maintain their health. People were referred to health professionals as appropriate to their needs.
The provider had systems in place to ensure to people could give feedback on their experience of the service. This was done through the use of surveys and meetings with people. People's feedback was then used to make improvements to the service.
Is the service well-led?
Systems were in place for checking on the quality of the service and making any required improvements.
The service was managed in a way that ensured people's health, safety and welfare were protected.
Staff reported feeling well supported by the manager and they had the opportunity to meet with the manager on a regular basis to review their work and discuss their development as workers.