Background to this inspection
Updated
10 June 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. The registered manager was also the provider. This means they are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.
What we did before inspection
We reviewed information we had received about the service since registration. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with a relative of the person who used the service about their experience of the care provided and saw written feedback from the person. We spoke with the registered manager and a care worker. We reviewed a range of records. This included one person’s care records and a variety of records relating to the management of the service. This included templates to be used when required.
Updated
10 June 2022
About the service
Brecon House is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who uses domiciliary care services receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of our inspection, one person received support with personal care. There was insufficient information available to give the service a rating.
People’s experience of using this service and what we found
The person received safe care and support. Risk assessments were completed and reviewed regularly. The registered manager understood safeguarding procedures. Safe recruitment practices ensured staff were suitable for their roles.
The person received their support calls on time. Infection control measures included use of personal protective equipment (PPE).
The person’s care records contained information about their care and support needs. The registered manager had a good understanding of the person’s needs and individual preferences.
The person received support from staff who were kind and caring. The person was treated with respect. They received care which maintained their dignity and promoted their independence. Consent was sought before any care was delivered.
The registered manager monitored the quality of the service. They planned to develop their quality assurance systems and processes as the service grew. They were aware of their legal responsibilities and worked in an open and transparent way. The person's relative was confident any issues or complaints would be addressed and resolved.
The person was supported to have maximum choice and control of their lives and they were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service registered with us on 12 March 2020. There have been periods of time when this service has been dormant, which means not having any active packages of care. This is the first inspection of this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.