Cantley Grange

Cantley Grange is a residential care home providing personal care for up to 40 people. Some people using the service were living with dementia. At the time of our inspection there were 31 people living at the home.

People’s experience of using this service and what we found

Staff ensured people’s needs were met in a timely and safe way. People and relatives told us they felt safe living at the home. Staff were aware of the safeguarding protocols and knew what action to take to keep people safe. Accidents and incidents were effectively monitored, which ensured staff learned when things went wrong. Risks to people were identified and detailed assessments were in place, to ensure risks were managed safely.

People were protected by the prevention and control of infection, although we identified some issues at site visit. However, an action plan was swiftly put in place to address these minor concerns.

Medication systems were in place and followed by staff to ensure people received their medicines as prescribed.

Staff interacted well with people and they provided care which was person-centred and individualised. Staff had received training to ensure they had the knowledge they required to carry out their role effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to health care professionals. Staff worked with other professionals to ensure people's needs were met.

People told us staff were kind and caring. Relatives were positive about the care and support provided. Staff understood people’s needs and told us how they respected people’s dignity.

People felt they could speak with staff and the management team if they had any concerns.

There was an effective quality monitoring system in place which identified improvements and addressed them in a timely way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10/10/2018 and this is the first rated inspection.

The last rating for the service under the previous provider was good (published on 6 December 2019).

Why we inspected

The service had not received a rating since registration, and we needed to ensure the service was safely operating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Cantley Grange is a residential care home providing personal care for up to 40 people. Some people using the service were living with dementia. At the time of our inspection there were 25 people living at the home.

People’s experience of using this service and what we found

People were safeguarded from the risks of abuse. Staff received training in this area and knew how to recognise and report abuse.

Risks associated with people's care were identified and risk assessments were in place to minimise the risk. Staff were knowledgeable about risks associated with people's care.

Accidents and incidents were monitored, and trends and patterns identified. Lessons were learned when thinks went wrong.

People received their medicines as prescribed. Competency checks were carried out and staff were knowledgeable about medicine management.

The provider had a robust recruitment procedure which ensured new starters were recruited safely.

We observed staff interacting with people and socially engaging with them. Staff we spoke with felt there were times when there were not enough staff around. However, they told us that the registered manager was supportive and assisted them when needed.

The provider made sure infection control processes helped keep people safe during the COVID-19 pandemic. The home was clean and there were PPE stations situated at several point throughout the home. The provider had managed the current pandemic well and implemented effective procedures.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10/10/2018 and this is the first inspection.

The last rating for the service under the previous provider was good (published on 6 December 2019).

Why we inspected

The service had not received an inspection since registration, and we needed to ensure the service was safe. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

Additionally, the inspection looked at the Infection Prevention and Control (IPC) practices the provider has in place. This is because, as part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure the IPC practice was safe, and the service was compliant with IPC measures.

We reviewed the information we held about the service. We did not inspect other key questions as no areas of concern were identified in them.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cantley Grange on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.