We carried out a review of the data available to us about Right at Home North Somerset on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Right at Home North Somerset, you can give feedback on this service.
Right at Home North Somerset is a domiciliary care agency providing personal care to people in their own homes. The service operates within North Somerset including Weston-Super-Mare, Worle, Portishead and Clevedon. At the time of our inspection there were 69 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who were kind, caring and treated them with dignity and respect. Care plans were person centred with guidance to direct staff about people’s wishes and preferences. People’s individuality and independence was promoted.
Staff were supported by an induction, regular training and supervision. Staff were valued. There was a positive staff culture and effective team work.
People were supported to engage and access the community and regular activities. The service facilitated people to develop and maintain relationships and interests.
The service was well led and managed. There were effective systems and staffing structures to keep people safe, monitor people’s care and oversee the quality of the service. There was an open and honest culture, where feedback was encouraged, listened to and acted upon.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 January 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.