We carried out a review of the data available to us about Hartfields Domiciliary Care Agency on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hartfields Domiciliary Care Agency, you can give feedback on this service.
Hartfields Domiciliary Care Agency is a domiciliary care service that provides care and support to people in their own homes within the Hartfields Retirement Village site. The service provides extra care housing for people aged 55 years and over. Not everyone living in the Hartfields Retirement Village requires support with personal care. At the time of the inspection there were 64 people receiving the regulated activity personal care.
People’s experience of using this service and what we found
People and their relatives were very positive about the care provided. People told us they felt safe and staff had the skills to support them.
Staff were safely recruited and received an induction followed by on-going training from the provider. Training was monitored and staff were supported with regular meetings and supervisions. Staffing levels were appropriate and met people’s needs.
People and relatives were involved in every stage of care planning. People had personalised care plans and staff were delivering person-centred care.
The registered manager had an effective quality assurance system which included regular audits and checks. These were used to identify any areas for improvement.
The service was following infection prevention and control procedures to keep people safe.
Medicines were managed safely. Risks to people were assessed and action was taken to reduce the chances of them occurring. The registered manager acted on feedback immediately. People were safeguarded from abuse.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 31 May 2017.
Why we inspected
This inspection was prompted by a review of the information we held about this service.